FAQs

FREQUENTLY ASKED QUESTIONS (FAQs)

Last Updated: 2025-04-26

ORDERING & SHOPPING

How do I place an order?

Browse our products, select your desired items, add them to your cart, and proceed to checkout. Follow the instructions to complete your payment and finalize your order.

Can I modify or cancel my order after it's placed?

Order modifications are possible only if your order hasn't been processed yet. For cancellations, please contact our customer service team immediately at

📱 WhatsApp: +91 7814782135
📸 Instagram: @the.khushnuma
📧 Email: khushnumaonline25@gmail.com

Orders that have already been shipped cannot be cancelled.

Are there any minimum order requirements?

There are no minimum order requirements, but orders below ₹1999 will incur a shipping charge of ₹50

Do you offer discounts or promotional codes?

Yes, we regularly offer promotions and discounts. Subscribe to our newsletter and follow our social media pages to stay updated on the latest offers.

PAYMENT INFORMATION

What payment methods do you accept?

We accept payments through:

  • Credit/Debit Cards

  • UPI

  • Net Banking

  • EMI (on eligible purchases)

  • Cash on Delivery (subject to eligibility)

Is it safe to use my credit card on your website?

Absolutely. Our website uses industry-standard encryption to protect your personal information. All payment processing is handled securely by our trusted payment partners: Razorpay, Cashfree, and PhonePe.

When will my credit card be charged?

Your card will be charged at the time you place your order, not when it ships.

Do you offer Cash on Delivery (COD)?

No, Currently we do not have an option for COD payments.

SHIPPING & DELIVERY

How long will it take to receive my order?

Standard delivery typically takes 3-7 business days across India, depending on your location. Metro cities usually receive orders in 3-5 days, while remote areas may take 5-7 days.

Which logistics partners do you use?

We partner with Delhivery and Shiprocket to ensure reliable and efficient delivery of your products.

Do you ship internationally?

Currently, we only ship within India. International shipping will be available soon.

How can I track my order?

Once your order is dispatched, you'll receive a tracking link via email and SMS. You can also track your order in real-time by logging into your account on our website.