Refund policy

RETURN REFUND & EXCHANGE POLICY

Last Updated: 2025-04-26

OUR COMMITMENT

At Khushnuma, we are committed to delivering premium quality products and exceptional service. We take great pride in our craftsmanship and quality control processes to ensure your complete satisfaction.

RETURN POLICY

No Standard Returns

We do not offer returns or exchanges under normal circumstances. Each Khushnuma product is crafted with care and inspected thoroughly before dispatch.

Limited Exchange for Quality Issues

If you experience quality issues with your purchase, please note our policy:

  1. Notification Period: You must notify us within 24 hours of delivery.

  2. Quality Assessment: Our Quality Assurance team will review your concern.

  3. Resolution: After verification, we may offer an exchange or store credit for future purchases in case of confirmed quality defects.

Ineligible for Returns/Exchanges

The following items are not eligible for return, exchange, or refund under any circumstances:

  • Customized or personalized products

  • Items purchased with discounts or during promotional sales

  • Products damaged due to improper use, accidents, or normal wear and tear

  • Products where hygiene or safety could be compromised once opened/used

EXCHANGE PROCESS

If you believe your product has a quality defect:

  1. Initiate Request: Contact our customer support team within 24 hours of delivery.

  2. Documentation: Provide clear photos of the defect along with your order number.

  3. Assessment: Our quality team will evaluate the issue within 2-3 business days.

  4. Resolution: If approved, we will arrange for pickup and exchange of the product.

REFUND INFORMATION

Payment Processing

If an exchange is not possible and a refund is approved:

  • Refunds will be processed to the original payment method.

  • Processing times may vary based on your payment provider:

    • Razorpay: 5-7 business days

    • Cashfree: 5-7 business days

    • PhonePe: 3-5 business days

    • Credit/Debit Cards: 7-14 business days (depending on your bank)

Shipping Costs

  • Shipping costs for returns due to quality issues will be borne by Khushnuma.

  • Our logistics partners (Shiprocket, Delhivery) will handle the pickup and delivery process.

CANCELLATION POLICY

Orders can only be cancelled before the item is shipped. Once an order has been dispatched, it cannot be cancelled.

NO CHARGE BACKS

By making a purchase on Khushnuma, you agree not to initiate charge backs through your payment provider. Any disputes should be resolved directly with our customer service team.

LEGAL COMPLIANCE

This policy complies with the Consumer Protection Act, 2019 (India) and the E-Commerce Rules, 2020.

CONTACT US

If you have questions or concerns about our Return & Exchange policy, please contact our customer support team:

By placing an order with Khushnuma, you acknowledge that you have read, understood, and agree to this Return & Exchange Policy.

Thank you for choosing Khushnuma for your shopping needs.